At ALTJUDYTHORNE LLC, we want customers to have a clear and straightforward experience when purchasing products through our online store. This Refund and Returns Policy explains the general conditions that apply when a customer wishes to return an item, report a problem with an order, request a replacement, or seek a refund. Our team is committed to reviewing eligible requests fairly and providing appropriate assistance based on the circumstances of each order.
Independent Retailer of Authentic 787coffee Products
ALTJUDYTHORNE LLC is an independent retailer offering authentic products from selected brands. We are not affiliated with or operated by 787coffee. Our online store is independently managed by ALTJUDYTHORNE LLC, and purchases made through our website are subject to our own order processing, return, refund, and customer service procedures.
Return Eligibility
Customers may contact us regarding a return when an item is damaged, defective, incorrect, or otherwise does not correspond with the product ordered. Return eligibility may depend on the condition of the item, the reason for the return, the time elapsed since delivery, and other circumstances associated with the purchase.
Returned merchandise should generally be in its original condition and include the original packaging, accessories, components, and other materials provided with the purchase whenever applicable. Products that have been substantially used, altered, damaged after delivery, or returned without required components may not qualify for a refund or replacement.
Because products and orders can have different circumstances, customers should contact us before sending merchandise back. We will provide instructions when a return is approved or when additional information is needed to evaluate the request.
Damaged or Defective Products
If an item arrives damaged or appears to have a manufacturing or product defect, please contact us promptly after receiving the shipment. We recommend providing your order number, a description of the issue, and photographs showing the condition of the merchandise or packaging when appropriate. This information can help our team evaluate the issue and determine the most suitable resolution.
If the issue is confirmed to qualify for a return or replacement, we may provide additional instructions regarding the return process. Depending on the circumstances, an eligible damaged, defective, or incorrect product may qualify for a replacement or refund.
Incorrect Items
If you receive an item that is different from the product included in your order, please contact us as soon as possible. We will review the order details and determine the appropriate solution. Customers should not return an incorrect item without first contacting our customer service team, as return instructions may vary depending on the circumstances.
Refund Requests
When a refund is approved, the applicable amount will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution. Although we may initiate a refund promptly after approval, the time required for the funds to appear in a customer’s account is controlled by the relevant payment processor or financial institution.
The amount of any approved refund may depend on the reason for the return, the condition of the merchandise, applicable shipping charges, and the circumstances of the original order.
Non-Returnable Situations
Certain products or circumstances may not qualify for return or refund. This may include merchandise that has been used or damaged after delivery, products altered by the customer, items returned without authorization, or merchandise that cannot be accepted for return because of its condition or applicable requirements.
If a return request does not meet the applicable conditions, our customer service team will explain the reason and, when possible, provide other available options.
Return Shipping
Customers should contact us before returning an item. Depending on the reason for the return, responsibility for return shipping may vary. If the return is related to an item that was received damaged, defective, or incorrectly supplied, we will review the circumstances and provide appropriate return instructions.
For returns based solely on customer preference or other reasons not related to an error or product issue, return shipping costs may be the responsibility of the customer where applicable.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure after delivery.
Exchanges and Replacements
When appropriate, we may offer a replacement for an eligible damaged, defective, or incorrect product instead of issuing a refund. Replacement availability may depend on product availability and the circumstances of the order. If the requested item is unavailable, another appropriate resolution may be offered.
How to Contact Us
To request a return, report a damaged or incorrect item, ask about a refund, or receive assistance with an order, please contact our customer service team before sending merchandise back.
Email: 787coffeeretailer@gmail.com
Phone: 1-800-698-7541
Mailing Address:
ALTJUDYTHORNE LLC
1640 W 6TH ST
LAS ANIMAS, CO 81054
US
When contacting us about a return or refund, please include your order number, the email address associated with the purchase, a description of the reason for your request, and any relevant information that may help us review the issue. Please do not include complete payment-card numbers, passwords, or other sensitive account credentials in your message.
Processing of Approved Refunds
After a return is received and reviewed when a physical return is required, we will determine whether the merchandise satisfies the applicable return conditions. Once a refund is approved, the refund will be processed through the original payment method whenever reasonably possible. The timing of the credit appearing on your account may vary depending on your payment provider.
Policy Changes
ALTJUDYTHORNE LLC may revise this Refund and Returns Policy from time to time to reflect changes in our business practices, products, return procedures, or applicable requirements. Any updated version may be posted on this page, and customers are encouraged to review the policy periodically.
Our goal is to handle eligible return and refund requests in a reasonable, transparent, and customer-focused manner. If you have any concerns about an order or are unsure whether your situation qualifies for a return or refund, please contact us so that our team can review the circumstances and assist you with the next appropriate step.