At ALTJUDYTHORNE LLC, we are committed to providing a straightforward and reliable shipping experience for customers purchasing products through our online store. This Shipping Policy explains how orders are processed, shipped, and delivered, as well as the shipping options and conditions that may apply to your purchase.
Independent Retailer of Authentic 787coffee Products
ALTJUDYTHORNE LLC is an independent retailer offering authentic products from selected brands. We are not affiliated with or operated by 787coffee. Our store is independently managed, and orders placed through our website are processed and supported by ALTJUDYTHORNE LLC.
Free Shipping on Orders of $20 or More
Customers can enjoy free standard shipping when the merchandise subtotal of an eligible order is $20 or more. The $20 threshold applies to the qualifying merchandise value of the order before any applicable taxes or other charges. Orders that do not meet the minimum purchase requirement may be subject to standard shipping charges, which will be displayed during the checkout process before the order is submitted.
Order Processing
After an order has been successfully placed, our team will begin preparing the purchase for shipment. Orders are generally processed during normal business days. Processing time may vary depending on product availability, order volume, payment verification, and other operational circumstances.
Please ensure that your shipping information is accurate and complete before submitting an order. Customers are responsible for providing a valid delivery address, including any apartment, suite, unit, building, or other information required for successful delivery. If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender.
Shipping Times
Estimated delivery times may vary depending on the destination, shipping method, carrier conditions, weather, holidays, and other circumstances beyond our control. Any delivery timeframe shown on our website or during checkout is an estimate rather than a guaranteed delivery date.
Once an order has been handed over to the shipping carrier, transportation and final delivery are subject to the carrier’s operating procedures. Delays may occasionally occur because of severe weather, transportation interruptions, high seasonal demand, incorrect address information, or other unexpected events.
Tracking Information
When tracking information is available for an order, it may be provided to the customer through the contact information associated with the purchase. Tracking information allows customers to monitor the progress of their shipment and obtain the latest available delivery updates.
Please note that tracking information may take some time to become active after a shipment has been accepted by the carrier. Carrier tracking systems may also occasionally experience delays or temporary inaccuracies.
Delivery Issues
If a package appears to be delayed, customers should first review the available tracking information for the latest shipment status. If the package remains delayed or there is another delivery concern, please contact our customer service team so that we can review the order and provide appropriate assistance.
If an order is marked as delivered but cannot be located, customers should check the delivery area, mailbox, front entrance, reception area, or other locations where a carrier may have left the package. It may also be helpful to check with household members, neighbors, or building management. If the package still cannot be located, please contact us promptly.
Damaged or Incorrect Orders
We take reasonable care when preparing orders for shipment. If an item arrives damaged, defective, incorrect, or otherwise different from what was ordered, please contact our customer service team as soon as possible. Please provide your order information and a clear description of the issue so that we can review the circumstances and determine the appropriate resolution.
Returned Shipments
Packages may be returned to our facility when a carrier is unable to complete delivery, including situations involving an incorrect address, an incomplete address, an unsuccessful delivery attempt, or failure to collect a package when required. If a shipment is returned, please contact us to discuss the available options.
Shipping Restrictions
Shipping availability may depend on the destination, product characteristics, carrier requirements, and applicable laws or regulations. Certain locations may not be eligible for particular shipping methods. Any available shipping options and applicable charges will be presented during checkout when possible.
Changes to Orders
If you need to correct or change shipping information after placing an order, please contact us as quickly as possible. We will make reasonable efforts to accommodate a requested change before the order enters the shipping process. Once an order has been processed or handed to the carrier, changes to the delivery address or shipping method may no longer be possible.
Customer Support
If you have questions about shipping, an existing order, tracking information, delivery concerns, or our free shipping offer, our customer service team is available to assist you.
Email: 787coffeeretailer@gmail.com
Phone: 1-800-698-7541
Mailing Address:
ALTJUDYTHORNE LLC
1640 W 6TH ST
LAS ANIMAS, CO 81054
US
Policy Updates
We may update this Shipping Policy when necessary to reflect changes to our shipping procedures, carrier arrangements, website operations, or applicable requirements. Any revised version may be posted on this page, and customers are encouraged to review the policy periodically for the most current information.
By placing an order through our website, customers acknowledge and accept the shipping practices described in this policy. Our goal is to make order fulfillment and delivery as clear and convenient as possible while providing dependable support throughout the purchasing process.